Cancellation Policy
Once the reservation has been made, a deposit is required, the amount of which may vary depending on the type of room and the length of the period booked, but which will in any case be agreed with the customer at the time of booking. The deposit can be paid by bank transfer or credit card. It is also possible to pay for the entire stay in advance if the customer so requests. In any case, a regular tax receipt or invoice will be issued upon the customer's departure, unless otherwise requested by the customer.
The deposit serves to guarantee the customer's reservation at the hotel: in the event of cancellation at least 28 days prior to the customer's arrival, the deposit or any balance will be refunded in full. In the event of cancellation between 28 days and 14 days prior to the customer's arrival, the deposit may be transferred for a period of equal duration within the current season only. In the event of cancellation less than 14 days prior to arrival, the deposit will be retained as a penalty. The same applies in the event of a no-show.
In case of late arrival or early departure, only the room rate will be charged for all missing days.
Cancellation Policy
A deposit of an amount that may vary depending on the type of room and the duration of the booked period is requested upon booking, which will in any case be agreed upon with the customer at the time of booking. Payment of the deposit can be made by bank transfer or credit card. It is also possible to pay the entire stay in advance if the customer requests it; in any case, a regular receipt or invoice will be issued at the time of the customer’s departure unless otherwise requested by the customer.
The deposit as such serves to guarantee the hotel the client’s reservation: in the event of any cancellation at least 28 days prior to the client’s arrival, the deposit or any balance will be returned in full. In the event of cancellation between 28 days and up to 14 days prior to the customer’s arrival, the deposit may be transferred for a period of equal length within the current season only. In the event of cancellation after 14 days prior to arrival, the deposit will be retained as a penalty. The same applies in the event of non-arrival.
In the event of late arrival or early departure, only the room rate for all missing days will be charged.
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